Delivery Policy

Your purchase of goods from www.yss.com.au ("website") or from YSS Shower Screens ("instore" or "over the phone") is subject to these Terms and Conditions of Sale ("Terms of Sale"), and the Refunds Terms ("Refunds Policy"). If you do not accept these Terms, you must refrain from using this website or making an Offer.
In these terms:
- "us" or "we" means YSS Shower Screens.
- "you" means anyone who visits and/or uses this website.
- a reference to the "websites" means yss.com.au.
- a reference to "instore" or "over the phone" means YSS Shower Screens store or branch.
- a reference to "staff" means YSS Shower Screens employee.
- "Offer" means making a purchase via the website, instore or over the phone.
- "Order" means an Offer made by you in response to an invitation to treat made by YSS Shower Screens via the website.
- "Contracted Installer" means a shower screen installer recommended by YSS Shower Screens.

The terms of this clause apply where you select to have your goods delivered to a specified address by Post.
Delivery will be provided by Australia Post.
The delivery address must be an address within Australia.
If you have specified an 'Authority to Leave' instruction for Australia Post, YSS Shower Screens will not accept any claims by any party and from all loss or costs, of whatsoever nature, which you incur as a consequence of the Order being left in accordance with such 'Authority to Leave'.
YSS Shower Screens will use its best endeavours to deliver your Order within any stated time frames for dispatch, however YSS Shower Screens does not warranty that these time frames will always be met, as many factors may affect these time frames.
YSS Shower Screens cannot and will not accept responsibility for delivery failures or delays by Australia Post.

The terms of this clause apply where you select to have your goods delivered to a specified address within Greater Sydney and surrounding areas.
Delivery will be provided by various third-party local Sydney couriers.
The delivery address must be an address within Australia.
YSS Shower Screens will contact you by telephone or email to arrange with you a suitable date for delivery.
The delivery driver will require assistance unloading your items.
Delivery is strictly to ground floor or street level only. No stairs.
If you wish to change the delivery date or delivery address you must let the Customer Service Team know at least 48 hours prior to the dispatch of your Order.
YSS Shower Screens will use its best endeavours to deliver your Order within any stated time frames for dispatch. YSS Shower Screens does not warranty that these time frames will always be met, as many factors may affect these time frames.
YSS Shower Screens cannot and will not accept responsibility for delivery failures or delays by the contracted third-party courier company.
YSS Shower Screens cannot and will not accept responsibility for damaged or missing goods when an authority to leave at an unattended premise was requested.
Making a claim for defected glass:
- After you have signed for delivery, you have up to 7 days to make any claims for glass defects.
- You must also lodge your claim before any attempt at installation is made.
- To lodge a claim you will need to take a photo of the defect and email it to us within the 7 day period.

The terms of this clause apply where you select to have your goods delivered to a specified address outside of Greater Sydney and surrounding areas.
Delivery will be provided by third-party contractor TNT-FedEx.
The delivery address must be an address within Australia.
YSS Shower Screens will contact you by telephone or email to arrange with you a suitable date for delivery.
You will be required to be available in person to check for any damages and accept delivery of your Order.
The delivery driver will require assistance unloading your items.
Delivery is strictly to ground floor or street level only. No stairs.
Due to the fragile nature of glass, we can not provide any authority to leave requests. You will need to be available onsite to accept and sign for the delivery.
If you wish to change the delivery date or delivery address you must let the Customer Service Team know at least 48 hours prior to the dispatch of your Order.
YSS Shower Screens will use its best endeavours to deliver your Order within any stated time frames for dispatch. YSS Shower Screens does not warranty that these time frames will always be met, as many factors may affect these time frames.
YSS Shower Screens cannot and will not accept responsibility for delivery failures or delays by the contracted third-party courier company.
YSS Shower Screens cannot and will not accept responsibility for damaged or missing goods when an authority to leave at an unattended premise was requested.
Making a claim for defected glass:
- After you have signed for delivery, you must lodge any claims for transit warranty within 48 hours.
- You must also lodge your claim before any attempt at installation is made.
- To lodge a claim you will need to take a photo of the defect and email it to us within the 48 hour period.

The terms of this clause apply where you select to have your goods delivered to a courier depot for collection.
Delivery will be provided by third-party contractor TNT-FedEx.
The collection site must be TNT-FedEx depot within Australia.
You are required to collect the items from the TNT-FedEx depot within 2 business days of arrival.
YSS Shower Screens will contact you by telephone or email to arrange with you a suitable date for delivery.
If you wish to change the delivery date you must let the Customer Service Team know at least 48 hours prior to the dispatch of your Order.
YSS Shower Screens will use its best endeavours to deliver your Order within any stated time frames for dispatch. YSS Shower Screens does not warranty that these time frames will always be met, as many factors may affect these time frames.
YSS Shower Screens cannot and will not accept responsibility for delivery failures or delays by the contracted third-party courier company.
Making a claim for defected glass:
- After you have collected your items, you must lodge any claims for transit warranty within 48 hours.
- You must also lodge your claim before any attempt at installation is made.
- To lodge a claim you will need to take a photo of the damage and email it to us within the 48 hour period.

The terms of this clause apply where you select to have your shower screen delivered and installed to a specified address by a Contracted Installer recommended by YSS Shower Screens.
The installation fee is paid directly to the installer, and as such you have entered into a contract for the installation service with the Contracted Installer. YSS Shower Screens is merely providing an introduction between you and the Contracted Installer and this does not constitute a contract between you and us.
The installation service for:
- stock shower screens (as listed on the website) is a single visit service:
  - one visit which includes delivery and installation,
  - excludes pre-measure, and
  - excludes EnduroShield diy kit application.
- custom shower screen is a two visit service:
  - first visit which includes a pre-measure,
  - second visit which includes delivery and installation, and
  - excludes EnduroShield diy kit application.
You must advise at the time you place your Order via the website, with our staff, or with the Contracted Installer, of any additional services such as:
- removal of an existing shower screen ($120 per shower screen); and
- disposal of the removed shower screen ($160 per shower screen)
- cutting of a floor membrane ($65 per membrane)
Removal of the existing shower screen must be preformed before the measure or installation service may commence.
Multiple shower screen installation discounts only apply if:
- the installation of shower screens occur at the same time, and
- the installation of screens occur at same location.
The installation address must be an address within Sydney metropolitan area.
The Contracted Installer will contact you by telephone or email to arrange with you a suitable date for installation.
You will be required to be available in person to accept delivery and installation of your Order.
For large bulky items (such as items weighing 50kg or greater) the Contracted Installer will require assistance.
You must advise at the time you place your Order via the website, with our staff or with the Contracted Installer, of any difficulties that may be involved in the delivery.
If on arrival the Contracted Installer deems the installation to be a difficult location, the Contracted Installer reserves the right to refuse installation when:
- no assistance is provided; or
- failure to state any difficulties involved in the installation (such as stairs or narrow entries).
If the installation has been refused, you may either:
- agree to pay the Contracted Installer for any additional charges (including but not limited to charges relating to: additional call-out fees, or a two man installation service); or
- you may cancel your Order with YSS Shower Screen inaccorandance with the Refunds Policy (Non-Faulty Product), and you agree:
  i) you are liable for any refund fees to YSS Shower Screens as stated on the website; and
  ii) any delivery costs incurred by YSS Shower Screens is non-refundable; and
  iii) any charges applied by the Contracted Installer (as a result of an attempted installation service which was refused) is deducted from the refunded amount.

Due to the fragile nature of glass, shower screens wil not be handed over to third-party courier companies that are not arranged by YSS Shower Screens.